Support

Shipping & Returns.

Straightforward terms, honestly applied. If something's not right, tell us — we'll make it right.

Shipping

How much does shipping cost?: Shipping is calculated at checkout based on your location and order weight — you'll see the exact cost before you pay, no surprises.
How long does it take?: Orders are packed and shipped within 1–2 business days. Once it's out the door, expect 3–7 business days domestically and 7–14 business days for international orders, depending on your carrier and destination.
Can I track my order?: Yes. You'll get a tracking number by email as soon as your order ships.
Do you ship internationally?: We do. Note that customs fees and import duties, if any, are the responsibility of the customer and aren't included in your shipping cost.

What's your return window?: You have 14 days from the delivery date to request a return for a full refund — no questions asked if you're unsatisfied, no argument if the product arrived damaged or defective.
What condition does it need to be in?: For hygiene reasons, balms and pomades must be at least 75% full to qualify for a refund. If the product is faulty or arrived damaged, that condition is waived — just send us photos.
How do I start a return?: Email us with your order number and reason for the return. We'll send you next steps and a return address. Return shipping is on us if the product is defective; otherwise it's covered by the customer.
When do I get my money back?: Once we receive and inspect the return, refunds are issued to your original payment method within 5–7 business days.
Wrong or damaged item?: That's on us. Contact us within 14 days of delivery with a photo and we'll send a replacement or full refund, your call.

Reach out at babooessentials@fluxly.ca and we'll get back to you within one business day.